Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@afcfylde.co.uk. Please note that returns will need to be sent to the following address: AFC Fylde Club Shop, Mill Farm Sports Village Coronation Way, Wesham, Preston, England, PR4 3JZ

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@afcfylde.co.uk.

 

When returning the item by post we would advise that you send the goods by special delivery as we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are deemed faulty by us.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Personalised shirts may only be returned if faulty, unsuitable sizes that have been personalised cannot be returned.  We do not accept any responsibility for players leaving the club or changing squad number.  Any customised shirts are printed at the customer’s risk.  Unfortunately, we cannot accept returns on sale items or gift cards.

 

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@afcfylde.co.uk.